Privacy Policy

Preamble

The company SAS LA MAISON CAROLE G, owner of the Reliance brand, is keen to preserve the confidentiality of its customers and to guarantee transparency in its commercial practices. This is why we wanted to share with you our Conditions of Use, as well as our Confidentiality Policy, which apply to all the services offered on our website https://relianceparis.com.

This confidentiality policy aims to inform you about the types of information that we collect, the way in which we use it, the people to whom we can transmit it and the means available to you to access, modify or delete this information from our system.

By using our website, you accept the terms of our Terms of Use which govern the use of our website and our services and you accept the terms of our privacy policy. We reserve the right to modify it at any time and invite you to consult it regularly.

We undertake to treat all the personal information that you entrust to us confidentially and to respect the legislation in force regarding the protection of personal data.

Access to the website

General

These conditions of use (including our confidentiality policy) apply to all services offered by the company SAS LA MAISON CAROLE G, owner of the website https://relianceparis.com (hereinafter “the Site”). They constitute the entire agreement concluded between the company and the user of the Site (hereinafter "the User").

These conditions of use are accessible at any time on the Site and prevail over any other version or any other contradictory document. We reserve the right to modify the content of the Site at any time and we are under no obligation to update. However, we decline all responsibility if certain information is no longer up to date.

Use of our Site implies acceptance of these conditions of use. Certain access to the Site may be reserved for Users who have created an account. It is your responsibility to take all necessary measures to access our entire Site and to ensure that all persons accessing our Site via your internet connection (or your identifiers) are aware of these conditions of use.

Creation of an account

General

In order to be able to order products on our Site, any User must create an account by providing the required information in the electronic form created for this purpose. effect. The information requested for account creation is: first name, last name, address, email address, telephone number.

The User declares that the personal information indicated during registration is complete, accurate and allows the User to be identified precisely. Any personal information that is fanciful and/or slanderous may result in the closure of the User's account and the cancellation of their order, at our discretion.

When creating an account, the user is asked to choose a username and password. This information is confidential and it is the user's responsibility to protect it against unauthorized use. In the event of loss or theft of this information, the user must immediately notify Reliance by contacting our customer service at contact@relianceparis.com.

The user is responsible for all activities carried out on his account, and he undertakes to immediately inform Reliance of any unauthorized use of his account or any other breach of security. Reliance cannot be held responsible for any damages resulting from the unauthorized use of the user's account.

By creating an account on our site, the user can agree to receive marketing communications from Reliance. The user has the possibility to unsubscribe at any time by clicking on the unsubscribe link present in all emails received.

Confidentiality

Introduction

Reliance is committed to protecting the privacy of its customers and ensuring the confidentiality of their personal information. This privacy policy describes what information we collect, how we use it and to whom we may disclose it. It applies to all services offered on our website https://relianceparis.com and to any communication with our customer service.

Information collected

We collect information when you create an account on our site, place an order, participate in a survey or promotion, or communicate with our customer service. Information collected may include your name, address, email address, telephone number, payment information, purchase history, and any other information you provide voluntarily.

We may also collect information about your use of our website, such as your IP address, browser used, pages viewed, and advertisements clicked. This information is used to improve your browsing experience and to personalize the content and offers we present to you.

Finally, we may obtain customer lists from third parties to invite new people to discover Reliance. However, these lists only contain people who have given their consent to receive promotional emails from us.

Use of collected information

We use collected information to: Process your orders and manage your account. Personalize your experience on our website and provide you with products and offers that may be of interest to you. Improve our website and customer service. Manage the competitions, promotions and surveys we organize. Send you periodic emails and information about our products and offers.

Cookies Policy

In order to offer you a smooth and personalized browsing experience on our site, Reliance uses cookies. These cookies are small data files stored on your computer or mobile device when you visit our site.

Types of cookies used We use session cookies, which expire once you leave our site, and persistent cookies, which remain stored on your computer or mobile device until they expire or until you delete them. We also use third-party cookies to collect information about your use of our site, including the pages you visited and the links you clicked.

Use of cookies We use cookies for the following reasons: Store your language and currency preferences to give you a smoother browsing experience Save your basket and offer you similar products Analyze the use of our site to improve our content and functionality Track performance

Cookie settings When you enter our site, an information banner on cookies appears, allowing you to configure your cookie preferences. By using our site you agree to the use of cookies in accordance with our cookies policy. If you wish to object to the use of cookies, you can configure your browser to block or receive a notification before a cookie is stored on your device. Please note that some features of our site may not work properly if you refuse the use of cookies.

Data protection We take steps to ensure that your personal data is protected and treated confidentially and in accordance with the requirements of European data protection legislation, including the General Data Protection Regulation (GDPR), and the law. If you have any questions or concerns regarding our privacy and cookies policy, please do not hesitate to contact us.

Modification of the cookies policy We reserve the right to modify this cookies policy at any time. Any changes to this policy will be effective immediately upon posting on our site and you will be deemed to have accepted the changes if you continue to use our site after that date. We encourage you to review this policy regularly to stay informed of any changes.

If you have any questions or concerns regarding our cookies policy, please do not hesitate to contact us. We are committed to responding to all requests as quickly as possible.

Sharing collected information

We will not share your personal information with third parties without your consent, except in the following cases: To comply with applicable laws and regulations. To respond to a legal request or government investigation. To protect the interests of Reliance, its customers or the public. To facilitate a business transaction, such as a sale or merger of our company.

Security of Information Collected

We take security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, modification or destruction. These measures include physical access controls, backup protocols and encryption systems to protect sensitive information.

User Privacy Rights

You have the right to request access to, correct or delete your personal information by contacting our customer service at contact@relianceparis.com. You can also unsubscribe from our marketing communications by clicking on the unsubscribe link included in all of our emails.

Changes to our privacy policy

We reserve the right to change this privacy policy at any time. Any changes will be posted on our website and will be effective immediately. It is therefore important to consult this page regularly to ensure that you are informed of the latest modifications.

Contact

For any questions or requests related to our privacy policy, please contact us at contact@relianceparis.com or by writing to our head office: LA MAISON CAROLE G/ Reliance, 101 Rue du Bac, 75007 Paris, France. We will do our best to respond to all your requests as quickly as possible.

Intellectual property

Introduction

All content on the Site, including, but not limited to, texts, images, logos, icons, graphics, sounds, software, is the property of Reliance or its partners and is protected by French and international laws on intellectual property.

Use of the content of the Site (for non-commercial purposes)

The use of the content of the Site for non-commercial purposes is authorized provided that the source is clearly mentioned and that the information is not altered.

Other uses

The use, reproduction, modification, marketing, distribution or creation of derivative works from the content of the Site without the prior written authorization of Reliance is strictly prohibited.

Reliance grants the user a limited, revocable, non-transferable and non-exclusive license to access the Site and to use its content solely for personal and non-commercial purposes. All other uses are prohibited without the prior written permission of Reliance.

Penalties

Any violation of these intellectual property provisions may result in civil and criminal prosecution.

Reliance reserves the right to take steps to enforce its intellectual property rights, including, without limitation, legal action and removal of any content illegally used on our site.

In the event of a violation of these provisions, Reliance reserves the right to terminate the user's access to the Site and its services immediately and without notice.

Limitation of liability

General

These Conditions of Use include our confidentiality policy, as well as the general conditions of sale, constitute the entire agreement concluded between the company SAS LA MAISON CAROLE G, owner of the Reliance brand and the user of the website https://relianceparis.com (hereinafter "the Site").

Our Site is regularly updated, however, we decline all responsibility if certain information is no longer up to date. Use of our Site implies acceptance of these Conditions of Use.

The company SAS LA MAISON CAROLE G cannot be held responsible for direct or indirect damage caused to the user or a third party following the use of the Site or its content. In addition, we disclaim any responsibility for the accuracy of the information appearing on our Site and in particular any comments or content that may be posted on our Site by third parties.

The Site may contain links to other sites and resources belonging to third parties; These links are provided for informational purposes only. The company SAS LA MAISON CAROLE G does not control the content of these sites or resources and declines all responsibility for their content or in the event of loss or damage which could result from their use.

Finally, the company SAS LA MAISON CAROLE G reminds that any breach of these conditions of use may result in the deletion of any content posted online by the user and incur civil and/or criminal liability.

Right applicable

General

These Conditions of Use are governed and interpreted in accordance with French law.

The use of our Site is reserved for Users residing in France. We make no representation that the Site is appropriate or available for use outside of France. If you access our Site from outside France, you are responsible for complying with all applicable local laws.

In the event of any dispute between the parties, the parties agree to attempt to resolve the dispute amicably before taking recourse to the competent courts. If no amicable solution can be found, any dispute relating to the interpretation and execution of these Terms of Use will be submitted to the competent courts of the city of Paris, notwithstanding multiple defendants or warranty claims.

Contact information

General

Users can contact us by email at contact@relianceparis.com or fill out a contact form available on our website. We also invite you to consult our "Help" page for answers to the most frequently asked questions.

If you have any questions or problems, do not hesitate to contact us. We will do our best to respond to all your requests as quickly as possible.

This Privacy Policy was updated on September 8, 2026.