We protect your privacy

Preamble

SAS La Maison Carole G, owner of the Reliance brand, is committed to preserving the confidentiality of its customers and guaranteeing transparency in its business practices. This is why we have decided to share with you our Terms of Use, as well as our Privacy Policy, which apply to all services offered on our website https://relianceparis.com.

The purpose of this privacy policy is to inform you about the types of information we collect, how we use it, to whom we may disclose it and how you can access, change or delete it from our system.

By using our website, you agree to the terms of our Terms of Use, which govern the use of our website and services, and you agree to the terms of our Privacy Policy. We reserve the right to modify it at any time and invite you to consult it regularly.

We undertake to treat all the personal information you entrust to us as confidential and to comply with current legislation on the protection of personal data.

General

These terms of use (including our privacy policy) apply to all services offered by SAS La Maison Carole G, owner of the https://relianceparis.com website (hereinafter "the Site"). They constitute the entire agreement between the company and the user of the Site (hereinafter "the User").

These terms of use are accessible at all times on the Site and prevail over any other version or any other contradictory document. We reserve the right to modify the content of the Site at any time and are under no obligation to update it. However, we cannot be held liable if any information is out of date.

Use of our Site implies acceptance of these terms of use. Certain accesses to the Site may be reserved for Users who have created an account. It is your responsibility to take all necessary measures to access our Site in its entirety and to ensure that all persons accessing our Site via your Internet connection (or your identifiers) are aware of these conditions of use.

General

In order to order products on our Site, any User must create an account by providing the information required in the electronic form created for this purpose. The information required to create an account is: first name, surname, address, e-mail address, telephone number.

The User declares that the personal information provided at the time of registration is complete, accurate and allows the User to be precisely identified. Any personal information that is fanciful and/or slanderous may result in the User's account being closed and his/her order cancelled, at our discretion.

When creating an account, the user is asked to choose a username and password. This information is confidential and it is the user's responsibility to protect it from unauthorized use. In the event of loss or theft of this information, the user must inform Reliance immediately by contacting our customer service department at contact@relianceparis.com.

User is responsible for all activities that occur under User's account, and User agrees to immediately notify Reliance of any unauthorized use of User's account or any other breach of security. Reliance shall not be liable for any damages resulting from unauthorized use of User's account.

By creating an account on our site, the user may agree to receive marketing communications from Reliance. The user may unsubscribe at any time by clicking on the unsubscribe link present in all emails received.

Introduction

Reliance is committed to protecting the privacy of its customers and ensuring the confidentiality of their personal information. This privacy policy describes the information we collect, how we use it and to whom we may disclose it. It applies to all services offered on our website https://relianceparis.com and to all communications with our customer service department.

Information collected

We collect information when you create an account on our site, place an order, participate in a survey or promotion, or communicate with our customer service department. Information collected may include your name, address, e-mail address, telephone number, payment information, purchase history, and any other information you voluntarily provide.

We may also collect information about your use of our website, such as your IP address, the browser you use, the pages you visit and the advertisements you click on. This information is used to improve your browsing experience and to personalize the content and offers we present to you.

Finally, we may obtain customer lists from third parties to invite new people to discover Reliance. However, these lists only contain people who have given their consent to receive promotional e-mails from us.

Use of collected information

We use the information collected for : Process your orders and manage your account. Personalize your experience on our website and provide you with products and offers that may be of interest to you. Improve our website and customer service. Manage contests, promotions and surveys we run. Send you periodic e-mails and information about our products and offers.

Cookie Policy

Reliance uses cookies to provide you with a smooth, personalized browsing experience on our site. Cookies are small data files stored on your computer or mobile device when you visit our site.

Types of cookies used We use session cookies, which expire once you leave our site, and persistent cookies, which remain stored on your computer or mobile device until they expire or until you delete them. We also use third-party cookies to collect information about your use of our site, including the pages you visit and the links you click.

Use of cookies We use cookies for the following purposes: Store your language and currency preferences to provide you with a smoother browsing experience Save your shopping cart and offer you similar products Analyze site usage to improve content and functionality Monitor performance

Cookie settings When you enter our site, a cookie information banner appears, allowing you to set your cookie preferences. By using our site, you accept the use of cookies in accordance with our cookie policy. If you wish to object to the use of cookies, you can set your browser to block or notify you before a cookie is stored on your device. Please note that some features of our site may not function properly if you refuse the use of cookies.

Data protection We take steps to ensure that your personal data is protected and handled confidentially and in accordance with the requirements of European data protection legislation, including the General Data Protection Regulation (GDPR) and the law. If you have any questions or concerns about our privacy and cookies policy, please do not hesitate to contact us.

Modification of cookie policy We reserve the right to modify this cookie policy at any time. Any changes to this policy will be effective immediately upon posting on our site and you will be deemed to have accepted the changes if you continue to use our site after that date. We encourage you to review this policy regularly to stay informed of any changes.

If you have any questions or concerns about our cookie policy, please do not hesitate to contact us. We promise to respond to all requests as quickly as possible.

Sharing information

We will not share your personal information with third parties without your consent, except in the following cases: To comply with applicable laws and regulations. To respond to a legal request or government investigation. To protect the interests of Reliance, its customers or the public. To facilitate a business transaction, such as a sale or merger of our company.

Security of collected information

We take security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration or destruction. These measures include physical access controls, backup protocols and encryption systems to protect sensitive information.

Users' privacy rights

You have the right to request access to, correct or delete your personal information by contacting our customer service department at contact@relianceparis.com. You can also unsubscribe from our marketing communications by clicking on the unsubscribe link included in all our e-mails.

Changes to our privacy policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website and will take effect immediately. It is therefore important that you consult this page regularly to ensure that you are informed of the latest changes.

Contact

If you have any questions or requests relating to our privacy policy, please contact us at contact@relianceparis.com or by writing to our head office: LA MAISON CAROLE G/ Reliance, 101 Rue du Bac, 75007 Paris, France. We will do our best to answer all your queries as quickly as possible.

Introduction

All content on the Site, including but not limited to text, images, logos, icons, graphics, sounds and software, is the property of Reliance or its partners and is protected by French and international intellectual property laws.

Use of Site content (for non-commercial purposes)

The use of the Site's content for non-commercial purposes is authorized provided that the source is clearly mentioned and that the information is not altered.

Other uses

The use, reproduction, modification, commercialization, distribution or creation of derivative works from the content of the Site without the prior written authorization of Reliance is strictly prohibited.

Reliance grants the user a limited, revocable, non-transferable and non-exclusive license to access the Site and to use its contents solely for personal, non-commercial purposes. All other uses are prohibited without the prior written consent of Reliance.

Sanctions

Any violation of these intellectual property provisions may result in civil and criminal proceedings.

Reliance reserves the right to take action to enforce its intellectual property rights, including, without limitation, legal action and removal of any content illegally used on our site.

In the event of a breach of these provisions, Reliance reserves the right to terminate the user's access to the Site and its services immediately and without notice.

General

These Terms of Use, including our Privacy Policy, as well as the General Terms and Conditions of Sale, constitute the entire agreement between SAS La Maison Carole G, owner of the Reliance brand, and the user of the https://relianceparis.com website (hereinafter "the Site").

Our site is regularly updated, but we accept no responsibility for any information that may be out of date. Use of our Site constitutes acceptance of these Terms of Use.

SAS La Maison Carole G cannot be held responsible for any direct or indirect damage caused to the user or a third party as a result of using the Site or its content. Furthermore, we decline all responsibility for the accuracy of the information appearing on our Site, and in particular for any comments or content posted on our Site by third parties.

The Site may contain links to other sites and resources belonging to third parties; these links are provided for information purposes only. SAS La Maison Carole G has no control over the content of these sites or resources and accepts no responsibility for their content or for any loss or damage that may result from their use.

Finally, SAS La Maison Carole G reminds you that any breach of these terms of use may result in the deletion of any content posted online by the user and may incur the user's civil and/or criminal liability.

General

These Terms of Use shall be governed by and construed in accordance with French law.

Use of our Site is restricted to Users residing in France. We do not warrant that the Site is appropriate or available for use outside of France. If you access our Site from outside France, you are responsible for compliance with all applicable local laws.

In the event of any dispute between the parties, the parties agree to attempt to resolve the dispute amicably before bringing the matter before the competent courts. If no amicable solution can be found, any dispute relating to the interpretation and execution of the present Terms of Use will be submitted to the competent courts of the city of Paris, notwithstanding plurality of defendants or the introduction of third parties.

General

Users can contact us by email at contact@relianceparis.com or fill in a contact form available on our website. We also invite you to consult our "Help" page for answers to the most frequently asked questions.

If you have any questions or problems, please do not hesitate to contact us. We'll do our best to answer all your queries as quickly as possible.