Refund policy

Product returns & right of withdrawal

Consumers have a fourteen-day right of return from receipt of their order to return any item that does not meet their expectations and request a refund, excluding return shipping costs, which remain at their expense. The right of withdrawal may be exercised by contacting our Customer Service directly through the "Contact us" section of our website.

The statutory right of withdrawal cannot be exercised if the products have been unsealed or used after delivery and cannot be returned for reasons of hygiene or health protection.

You can download and complete the return form by clicking here.

In the event of withdrawal, Reliance will partially or fully refund, depending on the condition of the products, the payments received according to the payment method used for the order. This will be done either by re-crediting the consumer’s bank card or PayPal account, or by bank transfer. Reliance may defer the refund until the products have been received and checked.

For a full refund to be issued, the product(s) must be in perfect condition, in their original packaging and unused, so that they can be restocked. In addition, any gifts received must also be returned if you return your entire order; otherwise, their value will be deducted from your final refund. Any product returned damaged, particularly due to insufficient protection in unsuitable packaging, will be considered damaged and cannot be refunded. Once the product(s) have been accepted, we will issue the refund after deducting the return costs.

Processing returns may take between 14 and 21 working days. After this period, please contact our Customer Service.