Shipping policy

Delivery

General

It takes between 24 and 48 working hours for the preparation and shipping of your order following validation of the order and subject to available stocks. Any order placed after opening hours and during the weekend will be prepared and shipped the following working day and cannot be considered a delay.

Delivery in Metropolitan France and Belgium:

The prepared order will be handed over to Colissimo, for delivery within 2 to 3 days in Metropolitan France or Belgium.

Delivery in Overseas Territories:

The Seller delivers in Guadeloupe, Reunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin

Orders destined for the French Overseas Territories or abroad will be shipped by La Poste or its subsidiaries and delivered by their local partner. Delivery times differ depending on the region or country of delivery.

For any shipment to the French Overseas Territories, our customers residing in the Overseas Departments will have to pay dock dues as well as any customs fees that may apply depending on the amount of the order.

Delay in delivery

In the event of a delivery delay of more than 5 working days, the customer must inform customer service. of SAS LA MAISON CAROLE G which will implement the necessary and appropriate actions.

However, the deadlines being given as an indication, they themselves depend on external factors and on the carriers. SAS LA MAISON CAROLE G cannot be held responsible for a delay in delivery and potential shipping costs will not be reimbursed.

Place of delivery

The products are delivered to the address indicated by the customer on the order form. In order to facilitate delivery of the order by the carrier, the customer undertakes to make the necessary efforts to enable delivery of the package: name visible on the mailbox, transmission of the digital code, telephone number.

Product conformity

If the product does not conform to the order, the consumer must send a complaint to the seller with a view to obtaining replacement of the product or possibly resolution of the sale.

Transfer of the order ownership

From the delivery date indicated in the order form, ownership of the product is transferred to the buyer, except in the case where full payment of the price has not been collected when ordering.